Terms and Conditions mytown88 — Platform Usage Guidelines

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and mytown88 ("Company", "we", "Platform"). This document governs your access to and use of the mytown88.vu website and all services, games, features, and content available therein.

By accessing, registering for, or using any part of the mytown88 platform, you hereby acknowledge that you have read, understood, and agreed to be bound by these Terms, including our Privacy Policy, which forms part of this agreement. If you are agreeing on behalf of an organisation or entity, you represent and warrant that you have full authority to bind that entity to these Terms.

2User Eligibility

To use the mytown88 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old or the minimum legal age stipulated by the laws of your jurisdiction, whichever is higher.
• Have full legal capacity to enter into a binding agreement under the laws applicable to you.
• Not be a person who has previously been banned or restricted from using the platform by mytown88 due to a breach of Terms.
• Act on your own behalf and not on behalf of any third party, except with express written permission from mytown88.
• Not using this platform for any illegal, fraudulent, or unlawful purpose contrary to applicable legislation.

User Responsibilities Regarding Eligibility

It is solely your responsibility to ensure that your use of the mytown88 platform is lawful under the regulations of your region or country of residence. mytown88 is not liable for any legal consequences arising from your unlawful use or non-compliance with local laws.

Mytown88 reserves the right to request proof of age or identity at any time. Failure to provide satisfactory proof within the specified timeframe may result in immediate account suspension or termination.

3Registration and Account Management

To access the full services of mytown88, you are required to register a personal account. During the registration process, you agree to:

• Provide accurate, complete, and up-to-date information, including your full name, identification number, date of birth, mobile number, and valid email address.
• Keep your account information accurate and update it whenever changes occur through the account profile section.
• Choose a strong password and keep it confidential — do not share your account password with anyone.
• Notify mytown88 immediately if you suspect your account has been compromised or accessed without your authorisation.

One Account Policy

Each user may own and operate only one active account on the mytown88 platform. Owning or operating multiple accounts — whether using different names, email addresses, phone numbers, or other details — is a serious violation of these Terms. mytown88 reserves the right to suspend all related accounts, forfeit any balances or bonuses, and permanently block the user from re-registering.

Identity Verification (KYC)

Mytown88 implements a Know Your Customer (KYC) process to ensure account security and compliance with industry standards. You are required to upload a valid copy of your identity document — MyKad, passport, or equivalent — before your first withdrawal is processed. This process is typically completed within 24 working hours upon receipt of complete documents.

4Deposits and Withdrawals

All financial transactions on the mytown88 platform are processed in Malaysian Ringgit (MYR). The platform supports a variety of local payment methods, including DuitNow, FPX, Touch 'n Go, Boost, and GrabPay, for the convenience of Malaysian players.

Deposit Terms

• The minimum deposit amount is as specified on the platform's cashier page and is subject to change from time to time.
• All deposited funds must come from a legitimate source and be solely owned by you — deposits using third-party funds are strictly prohibited.
• Mytown88 does not accept cash or cheque payments directly. All deposits must be made via the available electronic payment methods.
• Deposits are typically credited to your account instantly or within a few minutes, depending on the payment method used.

Withdrawal Terms

• Withdrawals can only be processed once KYC verification has been fully completed.
• Funds may only be withdrawn to a bank account or e-wallet registered under the same name as your mytown88 account.
• Withdrawal processing times depend on the chosen method — DuitNow and major e-wallets are typically processed promptly once verification is complete.
• Mytown88 reserves the right to request additional documents for verification purposes before approving any withdrawal deemed unusual.
• Mytown88 does not charge any withdrawal fees; however, your bank or e-wallet provider may apply their own charges.

5Bonuses and Promotions

Mytown88 offers a variety of bonuses and promotions from time to time to reward loyal players and welcome new members. All bonuses and promotions are subject to the following terms:

• Each promotion has its own wagering requirement that must be met before any winnings derived from the bonus can be withdrawn.
• Bonuses may only be claimed once per user, per household, per IP address, per device, and per bank account, unless otherwise stated.
• Mytown88 reserves the right to void bonuses and associated wins if there is evidence of fraud, promotion abuse, or account collusion to exploit bonuses.
• Some bonuses are exclusive to specific deposit methods — please check the promotion terms before making a deposit.
• The time limit for each promotion is as stated in the relevant promotion terms. Expired bonuses cannot be reinstated or extended.
• Mytown88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Loyalty and VIP Programme

Mytown88 loyalty programme members enjoy a range of additional privileges, including higher cashback rates, increased withdrawal limits, and access to exclusive promotions. Eligibility and benefits are subject to the loyalty programme's own terms, which can be reviewed through your account profile section.

6User Conduct and Responsibilities

By using the mytown88 platform, you agree not to engage in any of the following activities:

• Using automated software, bots, scripts, or any technological tools to access or use the platform unlawfully or to gain an unfair advantage.
• Attempting to hack, disrupt, bypass, or circumvent the platform's security systems.
• Distributing viruses, malware, or other malicious code through the platform.
• Impersonating any other individual or providing false information during registration or transactions.
• Using the platform for any illegal purpose, including money laundering or illegal financing.
• Share or transfer account funds between other users through methods not approved by mytown88.
• Harass or threaten other users or mytown88 staff through any platform communication channel.

Violating any of the above prohibitions may result in immediate action, including account suspension, permanent termination, forfeiture of balances and bonuses, and legal action where necessary.

7Intellectual Property

All content, designs, logos, trademarks, software, user interfaces, text, graphics, images, and other visual elements found on the mytown88 platform are the exclusive property of mytown88 or our licensors and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the platform solely for your own personal and entertainment purposes. This licence does not include the right to:

• Reproduce, print, copy, or distribute any platform content for commercial purposes.
• Modifying, translating, adapting, or creating derivative works from any platform content.
• Reselling, renting, or transferring your access or usage rights to any third party.
• Using any mytown88 brand elements without explicit written permission from our management.

8Limitation of Liability and Disclaimer

The mytown88 platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, mytown88 makes no guarantee that the platform will be free from interruptions, errors, or technical faults at all times.

Limitation of Liability

To the extent permitted by applicable law, mytown88 is not liable for:

• Indirect, incidental, special, or consequential losses arising from the use of or inability to use the platform.
• Loss of data, loss of profits, or business losses arising from technical service disruptions.
• Actions or omissions of third-party service providers integrated with our platform.
• Internet or device connectivity failures that prevent access to the platform.

9Account Termination and Suspension

Mytown88 reserves the right to suspend or terminate your account at any time, with or without prior notice, for the following reasons:

• Violation of any provision of these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or other illegal activities.
• Owning multiple accounts or sharing an account with another individual.
• Systematic abuse of the bonus or promotions system.
• Requests from relevant law enforcement authorities.
• Prolonged account inactivity in accordance with the applicable inactive account policy.

Account Closure at User Request

You may close your mytown88 account at any time by contacting our customer support team. Before closure is processed, all outstanding wagering requirements must be fulfilled, and any eligible balance will be processed for withdrawal in accordance with our standard procedures.

10Dispute Resolution

If you have a complaint or dispute regarding your use of the mytown88 platform, we encourage you to contact our customer support team first via the platform's live chat. We are committed to resolving every complaint fairly and transparently within a reasonable timeframe.

Formal Complaints Procedure

• Submit your written complaint to the support team via live chat or the platform's support email.
• Include complete details such as your account number, date of the incident, and a thorough description of the issue encountered.
• Our team will acknowledge receipt of your complaint within 24 hours and provide a full response within 5 business days.
• If you are not satisfied with the proposed resolution, you may request a higher-level review by management.

All disputes that cannot be resolved internally will be referred to a recognised arbitration body and settled through binding arbitration. The arbitration decision is final and binding on both parties.

11Amendments to Terms and Conditions

Mytown88 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the platform, unless a specific effective date is stated otherwise.

For material amendments that significantly affect user rights, mytown88 will provide reasonable notice via in-platform notifications or email to your registered address. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest applicable version.

Your continued use of the mytown88 platform after any amendments are published constitutes your acceptance of the revised Terms. If you do not agree with the changes made, you must discontinue use of the platform and close your account.

12Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or your use of the mytown88 platform in general, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the mytown88 platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for written enquiries requiring detailed responses.
• Response Time: Live chat within minutes; email within 24 working hours.